AI Chatbots
A chatbot that answers from your actual documents and hands over to a human the moment it is out of its depth.
Conversational AI for customer support, sales enquiries, and internal helpdesks, grounded in your own content so it answers from fact rather than invention.
The problem
The last generation of chatbots were decision trees that frustrated everyone and got bypassed for the phone number. The new generation can hold a conversation, but will confidently invent an answer if nobody has grounded it in real content.
What you get
- Answers drawn from your own documents, pricing, and policies, not the model’s general knowledge
- Handover to a human, with the conversation history attached, as soon as it cannot help
- A defined scope of what it will and will not attempt to answer
- Conversation logs you can read, so you learn what customers keep asking
- Integration with your website, and with WhatsApp where that is where your customers already are
- Multilingual handling where your customers write in more than one language
What it costs
Scoped and quoted per project after a discovery call. Scope varies too much here for a single published figure to be honest — tell us what you have and what you need, and we will put a number in writing.
Book a free consultationHow we work
- Step 1
Scope and content review
We agree which questions it should handle and gather the content it will answer from.
- Step 2
Build and ground
We connect it to your content so its answers are traceable to a source document.
- Step 3
Test against real questions
We run your actual past enquiries through it and show you where it fails.
- Step 4
Launch and tune
It goes live with handover in place, and we tighten it using the real conversation logs.
AI Chatbots & Assistants questions
Will it replace our support team?
No, and we would not pitch it that way. It handles the repetitive questions that already have documented answers, which frees your people for the ones that need judgement. Every deployment we build hands over to a human the moment it is out of its depth, with the conversation history attached.
Can it answer from our own pricing and policies?
Yes, and that is the point. It answers from the documents you give it rather than from the model’s general knowledge, so its answers match what you actually offer. If a question falls outside that content, it says so instead of guessing.
Can it work on WhatsApp?
Yes. For a lot of Indian businesses WhatsApp is where customers already are, so putting the assistant there rather than only on the website tends to get far more use.
How long does a chatbot take to build?
It depends far more on your content than on the code. If your answers are already written down, it is quick; if they live in people’s heads, gathering and agreeing them is the bulk of the work. We will give you a timeline after the content review, not before.
Tell us what you need
A thirty-minute call, no charge, no obligation. We will tell you honestly whether we are the right fit.